Register your new CADEX product to receive unmatched technical service and support, including a 2-year warranty and 5-year incident replacement program.

Step completed

Enter the serial number of the Cadex saddle, wheel or handlebar that you want to register. If you purchased a WheelSystem please ensure you register both front and rear wheels:

You're registering a . If this bike has an integrated battery lock, please enter the key number otherwise this step can be skipped:

The serial number can be obtained by scanning the QR code on the product:
Saddles | Wheelsystems | Handlebars | Stem

Step completed Log out

Existing customer

If you've previously registered an account, please log in:

Password forgotten?

New customer

Please proceed and fill out your personal details.

The street address above does not contain a house number. Are you sure this is correct?

Optional: in order to save your details you can create an account by entering a password

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User already exists. Login

Step completed

Purchased at:

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Select the retailer where you bought the product:
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  • Unfortunately there are no participating Click & Collect retailers in your area but there may still be a Giant retailer. Please use our store finder to locate your nearest retailer and consider ordering from the store directly.
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Step completed

Please add a photo of your receipt (JPG, GIF or PNG files are accepted):

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In the case of any warranty issues, please contact your local retailer in the first instance. If they are unable to resolve the issue, they will get in touch with ourselves to resolve the matter.

Since your product wasn't bought at the retailer in our system we'll have to check the records on the bike to make sure that warranty applies. Please submit your application and we'll contact you a.s.a.p. to confirm.

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Your product

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{{Registration.Partnumber.Color}} | {{Registration.Partnumber.Size}}
Serial number: {{Registration.Registration.SerialNumber}}
Product number: {{Registration.Registration.PartnumberCode}}
Lock number: {{Registration.Registration.LockNumber}}

Contact info

{{Registration.Registration.FirstName}} {{Registration.Registration.LastName}}
{{Registration.Registration.Address}}
{{Registration.Registration.City}}, {{Registration.Registration.State}}, {{Registration.Registration.PostalCode}}
{{Registration.Registration.Email}}, {{Registration.Registration.Phone}}
Date of birth: {{Registration.Registration.BirthDateToFormat}}

Point of purchase

Purchased at: {{Registration.Dealer.Name}}
{{Registration.Dealer.AddressLocalized}}
Purchase date: {{Registration.Registration.BuyDateToFormat}}
Please specify where the bike was purchased: {{Registration.Registration.PointOfPurchaseLocationDescription}}
Purchase date: {{Registration.Registration.BuyDateToFormat}}
Thank you for registering your product. Thank you for submitting your application. We will contact you as soon as possible.