CADEX WHITE GLOVE SERVICE
CADEX customers choose cycling products with the highest level of performance possible. This goes beyond the products themselves and includes unmatched technical service and support, including a 2-year warranty and 5-year incident replacement program.
When you buy a new CADEX product (or a new bike specified with CADEX components) through an authorised CADEX retailer, it comes with a 2-year warranty from the date of purchase. Consumable components such as tyres, rim tape, brake pads and bearings are not covered by this warranty. Any damage to CADEX WheelSystems caused by using non-CADEX recommended brake pads or tyres is not covered. Warranty duration and details may vary by country.
5-YEAR INCIDENT REPLACEMENT PROGRAM
Register your new CADEX product on the CADEX website within 8 weeks of the purchase date, and you’ll be enrolled in our 5-year, 50% discount incident replacement program. If the product gets damaged, you can return it and purchase a new replacement at a 50% discount (based on the price of the original product). If the same model is no longer available, a CADEX product from the most recent lineup can be purchased with a 50% discount. (In this case there may be additional costs to make the replacement compatible for which CADEX is not responsible). This program is limited to the original owner of the product, and the customer is responsible for shipping costs.