It's a mission. An obsession. A collaborative effort to ignore limitations, think differently and create the next generation of ultra-performance cycling components.
Terms & Conditions
IN ORDER TO PROTECT YOUR INTERESTS YOU SHOULD READ THESE CONDITIONS CAREFULLY BEFORE PLACING AN ORDER WITH US. IT EXEMPTS GIANT BICYCLE CANADA AND OTHER PERSONS FROM LIABILITY OR LIMITS THEIR LIABILITY, AND CONTAINS OTHER IMPORTANT PROVISIONS THAT YOU SHOULD READ.
Your Acceptance of this Agreement
This is an Agreement between you and all persons you represent (and for purposes of this Agreement referred to as “you,” “your,” or “user” herein) and Giant Bicycle Canada ("CADEX" and sometimes also referred to as “us,” “we” or “our” herein) regarding your access to and use of CADEX’s cadex-cycling.com/ca website and all content, information, products and services available on or through the website (collectively, the "Website").
Each time you use the Website you signify your acceptance and agreement, and the acceptance and agreement of any person you purport to represent, to be bound by this Agreement as it then reads, and you represent and warrant that you have the legal authority to agree to and accept this Agreement on behalf of yourself and any person you purport to represent. If you do not agree with each provision of this Agreement, or you are not authorized to agree to and accept this Agreement on behalf of the person you purport to represent, you may not access or use the Website.
Permission to Use Website
You may use the Website to purchase product only if you are a resident of Canada, have reached the age of majority where you live and you can form legally binding contracts under applicable law. It is solely your responsibility to determine whether your use of the Website is lawful, and you must comply with all applicable laws. CADEX reserves the right to request proof of identification and age.
Changes to this Agreement
CADEX may, in its sole discretion, change this Agreement from time to time as it relates to future use of the Website, by posting a revised Agreement on the Website. By using the Website after this revised Agreement has been posted, you signify your acceptance and agree to be bound by the revised Agreement. You may not change this Agreement in any manner.
Out of Stock/Backorder
Under rare circumstances, an item may become out of stock before we are able to ship out the order. We will always contact you prior to shipment if this happens and we will try our best to remedy the situation. However, due to limitations, we cannot accept backorders. If you wish to substitute an item you will need to contact us to arrange for a substitute or to cancel your order outright.
CADEX accepts the following payment methods: Visa, MasterCard and PayBright Finacing. The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you. Unfortunately, we cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility to settle credit card problems with the issuing institution and then place the order again when the problem is resolved.
Currency and Sales Tax
All prices are in Canadian dollars.The amount of tax applied to your order depends on your location. Orders that ship to residences in BC will have both GST and PST applied (if applicable).
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of the product.
Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. After 30 days, we are unable to offer refunds, credits or corrections to your order. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
Errors on Our Website
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. CADEX reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is canceled, CADEX will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
General Shipping Policy
We reserve the right to ship orders using our choice of carrier, however, the majority of shipments will be made using Canpar or Purolator and depending on where you live, delivery times for ground service can be up to 5+ business days.
We only ship within Canada, no COD is accepted. Unfortunately, we cannot ship to PO boxes.
Orders for outlying areas may be shipped via Canada Post to make delivery more economical and/or assessed a surcharge after the order has been placed. You will be contacted if a surcharge is required for your order due to shipping.
Business hours are Monday-Friday 8:00 AM-5:00 PM excluding statutory holidays. Saturday and Sunday are not included in shipping days.
Orders can only be modified or canceled up until its status becomes “Shipped”. After this point, you must initiate a return if you wish to exchange or cancel your order.
It is your responsibility to ensure the delivery address entered is accurate, and to use the tracking number provided to claim your shipment.
Orders at $100 and above, before tax and any surcharges, qualify for free ground shipping.
Quoted delivery times for Next Day are based on end-of-day delivery commencing after an order has actually shipped. Wheels are oversized and unfortunately do not qualify for Next Day shipping. All qualifying Next Day shipments are made using Purolator or Canpar and cannot be shipped to PO boxes. Certain outlying areas are not within Next Day shipping range, please contact us if you are unsure of whether your destination is within range.
Typically, most orders received by noon, PST, are processed on the same day. All products are shipped from our central warehouse located in North Vancouver, British Columbia or eastern warehouse located in Guelph, ON.
Any unclaimed Gear orders including delivery refusal or address error and resulting in a shipment being returned to CADEX from the carrier are credited upon receipt, less $20 for orders originally sent with Ground service, or $35 for orders originally sent with Next Day service. No "re-delivery" is possible once the order has been returned to CADEX from the carrier, you must re-submit your order.
CADEX reserves the right to cancel an order at any time.
You can return new, CADEX item(s) that were purchased online through cadex-cycling.com/ca/ with all original packaging and/or tags within 30 days of delivery for a full refund. We do not charge any restock fee. This excludes clearance and sale items which are final sale.
CADEX items purchased from an authorized retailer must beturned to the original point of purchase and are subject to the indepentant retailer's return policy.
Any merchandise that shows signs of use (wear, dirt, scuffing, mounting, installation, etc.) cannot be returned. This includes any items that have been “tested out”. Items for which the packaging has been destroyed are not returnable.
Unless otherwise noted, the refund will be for the full value of the returned items. Shipping and overage fees will not be refunded. Returns will be inspected by CADEX Canada within 72 hours of receipt.
To initiate a return, please respond to your confirmation email and a Customer Service Representitive will assist you within the next 1-2 business days.
Unfortunately, we do not process exchanges. To conduct an exchange, please return the item and place a new order for the correct item.