Our Click & Collect service is a convenient way for you to swing by and collect the Cadex item(s) you've ordered from one of our authorised retailers.

There is no minimum order value on a Click & Collect order.

This service is free for orders over £50 and for orders under this amount, we charge a flat rate of £5.

How does Click and Collect work?

Before adding a product to the cart or at the checkout stage of our website, you will be given the option to select a store to collect from.

Once you have completed your order, if the Cadex retailer does not hold stock of the ordered item(s) in-store, the products will be received by the store within 7-10 working days.

When your order is ready, you will be notified through email, whereby, you can simply visit the selected store with the required identification.


When you arrive at your selected store, please go to the till, whereby, one of the store staff will check your identification document/s and relinquish your order.

In order for an order to be relinquished to you, the ID specified below needs to be provided to the store staff.

Valid driving license or passport matching your name

Debit or Credit Card
Valid driving license or passport matching your name
The original payment card matching your name, the last 4 digits of your long card number and the card expiry date

V12 Retail Finance
A copy of your credit agreement (an online copy is acceptable)
A valid passport or driving licence
A utility bill with the same address as the order (no less than 3 months old)
The card you used to place the deposit (the last 4 digits need to match)

If you are unable to collect your order 5 days from receiving your order’s collection email, please contact us.

We will initially contact you regarding the un-collected order. If no response is received, your order will be cancelled 30 days after the order was ready for collection.