Contact Us

For orders placed at a CADEX retailer, please contact your retailer.

For orders placed through our website, please call freephone 0800 0159 110 between 9am-5pm Monday to Friday, reply to your confirmation email or complete our contact form.

If your inquiry is regarding a warranty claim or warranty-related issue, before getting in touch, please read our dedicated warranty section.

Please be aware that we are unable to assist with mechanical issues or warranty-related matters without being able to physically assess the items. Therefore, in order for an examination to be completed, please visit your local CADEX retailer with proof of purchase.

Warranty Information

If you wish to start a warranty claim, please take the bicycle (along with the proof of purchase) to your local CADEX retailer. All warranty work has to be through a CADEX authorised retailer, so they can advise on the best course of action to getting your issue resolved.

You just need to take your proof of purchase, along with your product(s), to your local CADEX retailer. We’d advise contacting the retailer where you purchased the product(s) from in the first instance.

Please note, we are unable to diagnose any issues without physically inspecting the product(s) itself, therefore it will need to be taken to a CADEX retailer in order for a warranty claim to proceed.

Any CADEX retailer can perform a warranty repair or replacement. However, we would always recommend contacting the retailer where you purchased the product(s) from as the original contract of sale is between yourself and them.

For more information, please read our dedicated warranty page or visit your local CADEX retailer.