Frequently Asked Questions

Parts offered within CADEX UK can differ from other global offerings. Unfortunately, stock cannot be transported overseas from other international CADEX dealer stores, for sale on our UK website.

Unfortunately, we do not sell components directly to consumers. However, please contact our Rider Support team who can specify availability and provide a part code, whereby, you can order the part directly through a CADEX authorised store.

To find our CADEX owners manuals, please visit our Owners Manuals page.

Credit card

Pay by Visa, MasterCard or American Express

PayPal

Apple Pay

Google Pay

V12 Retail Finance

Unfortunately, we currently do not.

Please contact our Rider Support team, who will be able to help.

We are sorry that you are not in receipt of your order, as of yet.

If the CADEX retailer holds stock of the ordered item/s in-store, the product/s will be available for pick up within 3-5 working days.

If the aforementioned timescale has passed, please contact our Rider Support team, who will help.

CADEX dealer stores will normally hold an item for 5 working days. If you are unable to collect your order within this timescale, please contact us.

Yes - please view our returns policy.

If you wish to start a warranty claim, please contact the CADEX dealer store where you collected the product, to arrange an examination. Once this is arranged, please bring the item, along with your proof of purchase to the store, whereby, the store staff will liaise with our warranty team, in order to advise on the option/s available to you.

Please note, we are unable to diagnose any issues without physically inspecting the product itself.

For more information, please view our dedicated warranty page.

You just need to take your proof of purchase, along with your item, to the CADEX retailer where the product was collected from.

First, check your own body and take care of any injuries. If necessary, seek medical help. Then, take your CADEX part to the CADEX dealer store where it was purchased, for a thorough check.

Your CADEX parts are covered under a 5-year incident replacement programme, if registered within 8 weeks of the purchase date. For details, please visit our warranty page.

If the wheels are used in regular riding conditions:

We recommend that after each ride the hub exterior is cleaned.

After 5000km/6 months, we recommend that the hub exterior, spring and ratchet ring is cleaned, the ratchet parts are re-greased and that you check for wear and replace worn parts.

We advise to replace the ratchet ring and spring every 2 years.

In the wheels are used in tough riding conditions:

We recommend that after each ride the hub exterior is cleaned.

After 1000km, we recommend that the hub exterior, spring and ratchet ring is cleaned, the ratchet parts are re-greased and that you check for wear and replace worn parts.

We advise to replace the ratchet ring and spring every 2 years.

We are committed to investigating all valid complaints about our products and services, should you wish to make a complaint please either;

Email ridersupport@giant-bicycles.co.uk

Call 0808 175 1352 (Monday to Friday 09.00 – 17.00)

Or write, to the attention of Rider Support Department

Giant UK Ltd
Charnwood Edge,

Syston Road
Cossington
LE7 4UZ