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General Cancellation

Returns can be made within 28 days from the delivery of all of the goods you have ordered.

 

How To Return Your Cadex Order

Complete an online Model Cancellation Form, call us on Freephone 0800 0159 110 or email us at webshop@giant-bicycles.co.uk and return the goods to the Cadex Dealer store where the goods were delivered to you.

Returning your order to the Cadex Dealer

In order to return the goods to the Cadex Dealer you will need to have completed an online Model Cancellation Form, called us on Freephone 0800 0159 110 or emailed us at webshop@giant-bicycles.co.uk as above. You will also need your order reference and the goods you wish to return.

Please note all original paperwork must also be returned along with any other additional items supplied with the goods, such as QR skewers or tubeless rim tape etc.

When you arrive at the store where the goods were delivered, please advise the store that the goods were purchased on the Cadex webshop and that you have completed an online Model Cancellation Form, called us on Freephone 0800 0159 110 or emailed us at webshop@giant-bicycles.co.uk.

The Cadex Dealer will inspect the goods and contact Giant. Giant will then arrange collection of the goods from the Cadex Dealer store and inspect the goods.

Returning your order to Giant

In order to return the goods to Giant you will need to have completed an online Model Cancellation Form, called us on Freephone 0800 0159 110 or emailed us at webshop@giant-bicycles.co.uk as above.

You will then need to package the items for return adequately to avoid loss or damage in transit and obtain a proof of postage. Please include the order reference number in the package (ideally print off your order confirmation which contains details of the order). Gear items can be returned at your own cost to;

Giant (Webshop Returns)
Charnwood Edge
Syston Road
Cossington
Leicester
LE7 4UZ

Giant will then inspect the goods.

When to expect your refund

Giant will refund the price paid for the goods in full within 14 days from the date you return the Goods to the Cadex Dealer.

Where the value of the Goods has been reduced as a result of the handling and/or use of the Goods beyond what is necessary to establish their nature characteristics and functioning, we may either deduct an amount equal to any loss in value of the Goods from any refund due to you or recover such amount from you as a debt from you to us.

 

Exchange For Alternative Size

Unfortunately we are unable to exchange goods - if you have purchased the incorrect size, please cancel the order using our cancellation form for a full refund and re-order the correct size. For finance orders, please ensure the agreement has been cancelled before re-ordering, as you may end up with multiple finance agreements. 

 

Faulty Goods

If you believe your goods are faulty please complete an online Model Cancellation Form, call us on Freephone 0800 0159 110 or email us at webshop@giant-bicycles.co.uk and specify if you want a refund or replacement.

Please then return the items following the ‘General Cancellation’ process above.

Following inspection we will either issue you a refund or replace the goods as requested.

 

Proof of purchase

If you return your goods to your chosen Cadex dealer for a refund you must have your order reference number to enable the Cadex Dealer to check their records. (This order reference number appears in your order confirmation email)

 

Condition of returns

It's important that returned goods are in the best possible condition, so please take reasonable care of them. Please see our full Webshop Terms & Conditions of Sale.

 

Please see our full Webshop Terms & Conditions of Sale.