To make sure that you are happy with your order, we offer a 28 days return period on all products purchased from cadex-cycling.com/gb. The return window starts from the date that you received your order.
HOW TO RETURN CADEX PRODUCTS
Unfortunately, we do not provide an exchange service. If you have purchased an incorrect size, please cancel the order and re-order the correct size.
What shall I do if an item within my order is faulty?
If you believe an item within your order is faulty, please contact us so that one of our Rider Support team can help.
Will you refund my delivery charge?
We issue a refund for shipping costs only in certain circumstances, such as an item being returned for a refund from a single-item order.
We are unable to refund you for any postage charges that you incur for shipping an item back to us.
What condition does a returned item need to be in?
Any returned items must be clean and of only undergone reasonable wear and tear to establish that the item was not suitable for the intended purpose.
Where the value of an item has been reduced as a result of the handling and/or use of the product, beyond what is necessary to establish their nature, characteristics and functioning, we may either deduct an amount equal to any loss in value of the item from any refund due to you or recover such amount from you, as a debt from you to us.
Please see our full Terms & Conditions of Sale.
For orders paid by debit card, credit card or PayPal, a refund for an unwanted item/s will be debited back to the payment method within 3-5 days, from issue.
For orders paid by Klarna, any taken monies for an unwanted item/s will be debited back to your payment card within 14 days, from issue.
For orders paid by V12 Finance Retail Finance, the taken monies for an unwanted item/s will be debited back to your payment card within 19 days, from issue.