Customer Support

Once an order is placed the processing begins immediately.

Gear-only orders can be shipped directly to you via UPS and may take up to 7 business days to arrive.

You will receive an e-mail after your order has shipped with tracking information. Orders may be split shipping depending on inventory availability. This will not increase your shipping charges but may increase the amount of time it takes to receive your entire order.

Gear orders can also be picked up at a local retailer. To have an order sent to a local retailer, select "Pick up at store" at check out.

Digital Gift Cards will be delivered electronically via email immediately post-purchase.

We accept VISA, MasterCard, American Express, Discover and we offer consumer financing through Affirm on select purchases.

What do the Stock Status mean?

In Stock, the item is available either from CADEX directly or from a CADEX retailer.

Available at Select Retailers, the item is available from a CADEX retailer. Enter your Zip Code to see if it is available at a retailer near you.

Coming Soon, the item is new and we are awaiting its arrival!

Out of Stock, the item is currently unavailable, but you can choose to be notified via email once the item becomes available.

Sold Out, the item is no longer available for purchase.

Unavailable, the item is currently not available for purchase, please sign up for "Notify me when Available" to be alerted when the item is available for purchase.

What are shipping restrictions?

At this time we only sell and ship to customers located in the continental United States. If you are located in another country please check with your local CADEX retailers for product offerings and availability. In addition to international locations, there are a few other locations to which we do not ship. We are also unable to ship to the following: Alaska, Hawai’i, Puerto Rico, APO/FPO/DPO addresses, and PO Boxes.

Online Promotions

Occasionally we offer online promotions for our products. Promotions and coupon codes are only valid during the stated timeframe and while supplies last. Items cannot be redeemed for cash or exchanged. Online promotions are only valid on Cadex USA website.

Bundled items must be added at the time of purchase. Once an order is submitted it cannot be modified. Items cannot be redeemed for cash or exchanged. If a bundled purchase is returned, all items must be returned in new condition according to our Return Policy.

Please visit our store finder to locate your nearest CADEX retailer.

At CADEX we strive to support independent retailers who in turn represent the CADEX brand at all levels.

Unfortunately, we are not able to have a CADEX retailer in every community.

Affirm Financing offers the option to make easy monthly payments starting over 3 months and up to 36 months for select products. Just select Affirm at checkout.

Enter a few pieces of information for a real-time decision. Checking your eligibility won't affect your credit score. No hidden fees. Know up front exactly what you'll owe, with no hidden costs and no surprises.

Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Estimated payment amount excludes taxes and shipping fees.

Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC. See https://helpcenter.affirm.com/s/ for details.

To learn about our Return Policy, visit https://www.cadex-cycling.com/us/return-policy

Rim Technology and Approved Tires

To learn about CADEX Hookless Rim Technology and approved tires, visit https://www.cadex-cycling.com/us/hookless-rim-technology

Apparel

CADEX products, along with most apparel on our website, have sizing charts below the item’s highlights/ features. These charts are designed to provide guidelines in picking the right size bike and gear. If you have any questions regarding sizing and want to try before you buy, we encourage you to visit your local CADEX retailer. Your local retailer will not only be able to help find the right product to fit your unique needs, but they will also be a resource for all of your riding needs: Where to ride, what to wear, riding groups, what to eat and how to enjoy your ride to the fullest.

We’re confident you’ll love how our product performs. But in case you don’t we’ll take it back and exchange it for something you do love. You have up to 60 days to decide.

If for any reason you’re not satisfied with your CADEX purchase, return the item along with the original receipt to the CADEX retailer of the original purchase within 60 days for a one time exchange or refund.

Products purchased from the CADEX consumer websites must be returned directly to CADEX. If unsatisfied with a gear item’s performance, please follow our return process.

You may register your CADEX product on our website by visiting our Registration page.

We recommend you print your completed registration form before exiting the page for your records.

Q: What is the CCPA?

A: California Consumer Privacy Act

Beginning January 1, 2020, California residents may exercise certain privacy rights pursuant to the California Consumer Privacy Act of 2018.  Your rights as a California resident are described below.

Right To Request More Information

We generally describe in this privacy policy how CADEX collects, uses, and shares your personal information.  In addition to what is described above, as a California resident, you also have the right to request more information regarding the following, to the extent applicable:

(1)          The categories of personal information we have collected about you.

(2)          The categories of sources from which we have collected your personal information.

(3)          The business or commercial purpose why we collected or, if applicable, sold your personal information.

(4)          The categories of third parties with whom we shared your personal information in the past 12 months.

(5)          The specific pieces of personal information we have collected about you.

(6)          The categories of personal information that we have shared with third parties about you for a business purpose.

(7)          If applicable, the categories of personal information that we sold about you and the categories of third parties who received your personal information in the sale.

You may submit a request for the information above by calling us at 1-800-US-GIANT, emailing us at RiderSupport@cadex-cycling.com,  or by using the contact form

Right To Request Deletion Of Your Personal Information

You have the right to request that we delete your personal information.  Once we receive your request, we will let you know what, if any, personal information we can delete from our records, and we will direct any service providers with whom we shared your personal information to also delete your personal information from their records.  There may be circumstances where we cannot delete your personal information or direct service providers to delete your personal information from their records.  For example, if we need to:  (1) retain your personal information to complete a transaction or provide a good or service; (2) detect security incidents; (3) protect against unlawful activities; (4) identify, debug or repair errors; or (5) comply with a legal obligation.  You may submit a request to delete your personal information by calling us at 1-800-US-GIANT, emailing us at RiderSupport@cadex-cycling.com,  or by using the contact form

Do Not Sell My Personal Information

We do not sell your personal information to third parties.  As such, there is no need to submit a request for us to not sell your personal information.  If you have any questions, feel free to contact us at 1-800-US-GIANT.

Q: Does CADEX sell my personal data to third parties?

A: No. We do not sell consumer data to any third party. All data used is for customer service purposes.

Q: Can I request CADEX to delete my data?

A: We collect data for transactional purposes and for customer service experience. We do not sell your data to any 3rd parties. Your data is solely used for customer service purposes.