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We want you to love your purchase, but if an item fails to meet your expectations we will accept its return.

Gear and Rider Apparel returns:

New, unused items are eligible for a refund within 60 days of purchase. Used items are eligible for an online store credit within 60 days of purchase.

To make a return for a refund, please follow these guidelines:

  • Returns will only be accepted within 60 days of purchase
  • Items must be in new, unused condition with all original, undamaged packaging
  • Proof of purchase is required
  • Credit will be issued to original credit card used for purchase

To make a return for an online store credit, please follow these guidelines:

  • Returns will only be accepted within 60 days of purchase
  • Proof of purchase is required
  • Used items must be cleaned prior to return

Items ineligible for return:

  • The item was not purchased from Giant Bicycle, Inc.
  • The item was purchased more than 60 days ago
  • The item was marked "final sale"
  • The item was damaged by improper use or accident

Gear and Rider Apparel must be returned directly to CADEX:

Please email Cadex@cadex-cycling.com to obtain a Return Merchandise Authorization (RMA) and return label. Please include the Return Form with your returned product.

You may be eligible for a full refund of the purchase price, not including initial S&H charges, plus any applicable tax, as long as new, unused items meet the refund eligibility terms above. You may be eligible for an online store credit equal to the purchase price, not including initial S&H charges, plus any applicable tax, as long as used items meet the online store credit eligibility terms above and are returned clean.

All returns:

Refunds, less original S&H, will be credited to the original credit card account used for purchase within 30 days after return is received. Online store credits, less original S&H, will be issued within 30 days after return is received. If there was an error on your order, such as wrong item shipped or damage during shipping, CADEX will credit your original S&H charges (if applicable). If an item is returned that does not meet eligibility guidelines listed above, the return will be declined and the item returned to you.

If you have any questions regarding your purchase or its warranty, please email Cadex@cadex-cycling.com for assistance.

Warranty Information

For all CADEX Warranty and Service policies, click here.